About Us
With a combined 80 years of experience in the industry, TR Reuse Group has built a strong reputation nationwide for delivering outstanding customer service and competitive pricing on both new and used computers and electronics. Our team is dedicated to providing high-quality components tailored to meet the needs of IT professionals, novice at-home computer builders, and everyone in between. Whether you’re looking for reliable, cost-effective parts for a professional project or DIY home build, TR Reuse Group has you covered with trusted solutions and exceptional support.
Compatibility
If you are looking for a particular feature or specification to meet your needs, it is the buyer's responsibility to confirm compatibility with their system prior to purchasing. We recommend reviewing your device’s specifications or consulting the manufacturer to ensure the product meets your requirements. If you have any questions about compatibility, feel free to reach out to us, and we’d be happy to assist with any questions you may have.
Shipping Information
We ship all items the first business day after payment is received. Orders placed after 8am ET (5am PT) on Friday, or the day before a holiday, will be shipped the next business day. For example, if an order is placed on Friday after 8am ET or on a holiday, it will be processed and shipped the following Monday or the next available business day. Please note that shipping times may vary depending on the carrier and your location, and any delivery estimates are subject to change. We strive to ensure all orders are shipped promptly and will notify you of any delays or issues. If you have any questions regarding your order or need assistance with tracking, feel free to contact our customer service team.
International Orders
Any taxes, tariffs, or import fees are the responsibility of the buyer. We only cover delivery costs. If an order is undeliverable, it will not be returned, as we do not pay for return shipping. When your package arrives, please bring a copy of your invoice to the pickup location to prove payment of any VAT fees. Additional customs fees, not collected by eBay, may apply and will be requested after delivery. We can provide a PayPal link to collect these fees once they are provided by the carrier.
Customer Support & Returns
Please ensure that your message includes as much detailed information as possible to help our team address your concerns efficiently. If we are unable to resolve the issue to your satisfaction, we offer a free 30-day return policy. You can return the item within 30 days of purchase, and we will process your refund or exchange as quickly as possible. Your satisfaction is our priority, and we are committed to finding a solution. If you have any issues or questions, don't hesitate to reach out—we're here to help!
