Refund policy

Return & Refund Policy

Last updated: June 2026

At StoneTaskin, customer satisfaction is important to us. Because many of our products are refurbished electronic components, laptop motherboards, LCD panels, and specialized computer parts, the following return policy applies to all orders.

Professional installation is highly recommended. Products damaged by improper installation are not covered by warranty or return policies.

By placing an order, you agree to our Return & Refund Policy.

1. Return Eligibility

Customers may request a return within 30 days after receiving the item.

Please contact our customer service team before returning any product. Returns sent without authorization may be refused.

Items must be returned in the same condition as received, including all accessories, cables, packaging, and components.

2. Right of Withdrawal (EU Market Customers)

Customers located in the European Union may exercise their statutory right of withdrawal where applicable under local consumer protection laws.

Customers are responsible for the return shipping costs and applicable restocking fees unless otherwise required by local law.

3. Non-Defective Returns

If a customer wishes to return an item due to:

  • Change of mind

  • Incorrect purchase

  • No longer needed

  • Ordered by mistake

  • Compatibility issues not caused by our product

The customer is responsible for:

  • Return shipping costs.

  • A minimum 15% restocking and handling fee.

The restocking fee covers:

  • Original international shipping costs.

  • Payment processing fees.

  • Product inspection and testing.

  • Repackaging and inventory processing.

Original shipping charges are non-refundable.

Orders exceeding USD $500 may be subject to a restocking fee of up to 20%.

4. Defective, Damaged, or Incorrect Items

If the product arrives damaged, defective, or the wrong item was shipped, please contact us within 7 days of delivery.

Customers may be asked to provide:

  • Photos of the product.

  • Videos demonstrating the issue.

  • Package photos.

  • Order information.

After verification, StoneTaskin may provide:

  • Replacement parts.

  • Product replacement.

  • Partial refund.

  • Full refund where appropriate.

5. Professional Installation Requirement

Motherboards, LCD panels, driver boards, and electronic components require professional installation.

StoneTaskin is not responsible for problems caused by:

  • Improper installation.

  • Incorrect cable connections.

  • Incompatible components.

  • Static electricity damage.

  • Liquid damage.

  • Physical damage during installation.

Products damaged during installation are not eligible for return or warranty coverage.

6. Refurbished and Used Products

Many products sold by StoneTaskin are refurbished or previously used electronic components.

Minor cosmetic wear, scratches, marks, or signs of previous use may be present and do not affect functionality.

Such cosmetic conditions are not considered defects.

7. Non-Returnable Conditions

Returns may be refused if:

  • The item has been physically damaged.

  • The item has been modified or repaired.

  • Warranty labels or serial numbers have been removed.

  • The product has burn marks, liquid damage, or electrical damage.

  • The product was improperly installed.

  • Parts or accessories are missing.

8. Data and Labor Disclaimer

StoneTaskin is not responsible for:

  • Data loss.

  • Software issues.

  • Operating system problems.

  • Third-party labor costs.

  • Installation charges.

  • Diagnostic fees.

  • Repair service costs.

Customers are responsible for backing up their data before installation.

9. Return Shipping

Customers are responsible for properly packaging returned items.

Any customs duties, import taxes, brokerage fees, or additional shipping charges incurred during the return process are the responsibility of the customer.

Packages refused by customs or returned due to unpaid fees may not qualify for a refund.

10. Refund Processing

Refunds will be processed within 3–5 business days after the returned item has been received and inspected.

Refunds will be issued to the original payment method.

Payment processing fees charged by payment providers may be deducted where permitted by applicable laws.

11. Return Address

Please do not return products without receiving return authorization from our support team.

For return requests, please contact:

Email: Info@stonetaskin.com

Website: www.stonetaskin.com

StoneTaskin reserves the right to refuse unauthorized returns.